I'm a registered user of your software but I no longer use the e-mail I specified when buying the product. Can I ask my questions using a different e-mail address?

Yes, you can. Any valid e-mail address can be used to contact the CONVEXSOFT support system. Nevertheless, as the registered users you will receive the highest priority status to get answered.

The Registration Code you have given me says that it is invalid. What is the problem?

The Registration Code is a long sequence of letters and numbers that can be easily confused when typed.
If you typed this information manually from your registration email, it is possible that errors may have been entered into the Registration Code field of the Registration screen. Therefore, it is recommended that you 'COPY and PASTE' this information from your Registration email onto the Registration screen.

What is the refund policy?

We provide functional trial versions of our software so our customers can fully evaluate and try the software before making a purchase. So due to our distribution method WE CAN NOT refund orders once they have been processed.

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If your query cannot be answered within FAQs page, please contact us at the following e-mail address:   support@convexsoft.com , We will endeavor to address all queries within 24 hours, however, please be aware it may take longer during Public Holidays or at times of increased customer enquiries.